Privacy Policy
Effective Date: May 14, 2026
Last Updated: May 14, 2026
Privacy at a Glance
- Who we are: 8CapAi, a commercial real estate financing platform operated by Eightcap LLC (Delaware).
- What we collect: Information you give us (forms, account info, deal details) and basic technical data when you browse.
- How we use it: To run the platform, match brokers with lenders, communicate with you, and improve our services.
- Who we share it with: Lenders you choose to engage, service providers that help us operate, and as required by law.
- We do not sell your personal information. Period.
- You’re in control: You can access, correct, delete, or export your data at any time — just email
support@8capai.com.
This summary is for convenience. The full policy below governs how we handle your information.
1. Introduction
This Privacy Policy explains how Eightcap LLC, a Delaware company doing business as 8CapAi (“8CapAi,” “we,” “us,” or “our”), collects, uses, shares, and protects information when you use our website, platform, and related services (collectively, the “Services”).
The Services are designed for commercial activities, not personal or consumer use. We treat information collected about visitors as pertaining to individuals acting in their professional capacity — brokers, investors, lenders, and other commercial real estate professionals.
By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
We may update this policy from time to time. The “Last Updated” date at the top reflects the most recent version, and your continued use of the Services after changes means you accept the updated policy.
2. Table of Contents
- Introduction
- Table of Contents
- Information We Collect
- How We Use Your Information
- How We Share Your Information
- We Do Not Sell Your Personal Information
- Email Integrations (Gmail and Outlook)
- Cookies and Similar Technologies
- Analytics and Advertising
- Do Not Track Signals
- Your Rights and Choices
- State Privacy Rights
- Data Security
- Data Retention
- Children’s Privacy
- International Users
- Links to Other Websites
- Changes to This Policy
- Contact Us
3. Information We Collect
Information you give us
When you sign up, fill out a form, or use our Services, you may provide:
- Identity and contact information: Name, email, phone, company name, mailing address.
- Account information: Username, password, role (broker, investor, lender, etc.), professional credentials.
- Deal and financial information: Loan amounts, property details, deal terms, and other information related to commercial real estate transactions you submit through the platform.
- Payment information: If you subscribe to a paid plan, billing details are collected and processed by Stripe, our payment processor. We do not store full payment card numbers on our systems.
- Communications: Messages you send to us or through the platform, including support requests.
Some fields are required to use specific features; others are optional. If you don’t provide required information, you may not be able to use that feature.
Information we collect automatically
When you visit our website or use our Services, we automatically collect:
- Device and connection data: IP address, browser type, operating system, device identifiers, and language settings.
- Usage data: Pages viewed, time spent, links clicked, referring website, and similar information.
- Log data: Server logs that record requests, timestamps, and similar technical information.
Information from third parties
We may receive information about you from:
- Lenders, brokers, or partners you interact with through the platform.
- Email providers (Google, Microsoft) if you connect your account — see Section 7.
- Service providers that help us verify identity, prevent fraud, or operate the platform.
4. How We Use Your Information
We use the information we collect to:
- Operate, maintain, and improve the Services.
- Match brokers with lenders through SmartMatch and related platform features.
- Process deal submissions, lender invitations, quotes, and related workflows.
- Communicate with you about your account, transactions, support requests, and product updates.
- Send marketing communications about our products and services (you can opt out anytime).
- Process payments and manage subscriptions.
- Detect, prevent, and address fraud, security issues, and policy violations.
- Comply with legal obligations and enforce our terms.
- Analyze usage to understand how the Services are used and improve them.
- Create aggregated or anonymized data that does not identify you, which we may use or share for any business purpose.
5. How We Share Your Information
We share information in the following limited circumstances:
- With lenders and counterparties. When you submit a deal or send a lender invitation through the platform, we share the information necessary to facilitate the transaction with the lenders or counterparties you choose to engage.
- With service providers. We use third-party vendors to host the platform, process payments, send emails, analyze usage, and provide other operational services. These vendors are contractually required to protect your information and use it only for the services they provide to us.
- With your consent. We share information for any other purpose with your permission.
- For legal reasons. We may disclose information to comply with subpoenas, court orders, legal processes, or government requests; to enforce our terms; to protect our rights, property, or safety, or that of our users or the public; or to investigate fraud or security issues.
- In a business transfer. If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.
- In aggregated or anonymized form. We may share aggregated or de-identified data (such as statistics about platform usage) that cannot reasonably be used to identify you.
6. We Do Not Sell Your Personal Information
We do not sell your personal information. We do not rent it, license it for marketing purposes, or share it with third parties for their own marketing.
If this ever changes, we will update this policy and provide notice and an opt-out before doing so.
7. Email Integrations (Gmail and Outlook)
You can connect your Gmail or Outlook account to the Services to enable specific features (such as calendar invites, deal communications, or lender outreach).
What we access
- Your email address and basic profile information.
- Email metadata (sender, recipient, subject, date, time).
- Calendar event data (events, attendees, times).
- Email or attachment content, only where you explicitly authorize it for a specific feature.
How we use it
We use this information only to provide the specific features you’ve requested. We do not use it to serve advertisements.
Important commitments
- We do not use Gmail or Outlook data to serve advertisements.
- We do not allow humans to read your email content, except as necessary to comply with applicable law, address security or fraud issues, or with your explicit permission for support purposes.
- We do not transfer Gmail or Outlook data to third parties except as necessary to provide the Services, comply with law, or as part of a business transfer.
- We do not use Gmail or Outlook data to develop, improve, or train generalized AI or machine learning models.
Your control
You can revoke our access at any time:
You can also request deletion of data we accessed by emailing
support@8capai.com.
8. Cookies and Similar Technologies
We use cookies and similar technologies (pixels, tags, local storage) to operate the Services and understand how they’re used.
| Category | Purpose | Can you opt out? |
|---|
| Essential | Required to log in, keep the platform secure, and deliver core features | No — required for the Services to function |
| Analytics | Help us understand usage patterns and improve the platform | Yes — through your browser settings or our cookie banner |
| Marketing | Used by us and advertising partners to show relevant ads | Yes — see Section 9 for opt-out links |
9. Analytics and Advertising
- Google Analytics: Used to measure usage and improve the Services.
- Google Ads: Used for remarketing and advertising campaigns.
- Meta (Facebook): Used for remarketing and audience targeting.
Advertising opt-out resources:
10. Do Not Track Signals
Some browsers offer a “Do Not Track” (DNT) setting. There is no industry standard for how to respond to DNT signals, and we do not currently respond to them.
11. Your Rights and Choices
- Access and update your information through your account settings.
- Delete your account by emailing support@8capai.com.
- Opt out of marketing emails anytime.
- Disconnect Gmail or Outlook accounts at any time.
- Request a copy of your data by emailing support@8capai.com.
12. State Privacy Rights
Residents of California, Virginia, Colorado, Connecticut, Utah, Texas, and other applicable states may have rights related to:
- Accessing personal information
- Correcting inaccurate information
- Deleting personal information
- Opting out of targeted advertising
- Non-discrimination for exercising privacy rights
To exercise these rights, email
support@8capai.com.
13. Data Security
- Encryption in transit (TLS/HTTPS) and at rest
- Access controls and authentication
- Regular security reviews and monitoring
- Secure infrastructure with backup and redundancy
- Internal policies limiting employee access to personal data
No security system is perfect. If we become aware of a breach affecting your information, we will notify you as required by law.
14. Data Retention
- Account information: Retained for the life of your account and a reasonable period afterward.
- Deal and transaction data: Retained according to financial and regulatory requirements.
- Gmail and Outlook data: Deleted or anonymized within 30 days of disconnection unless legally required otherwise.
- Marketing data: Retained until you opt out.
- Logs and analytics: Retained for operational and security purposes.
15. Children’s Privacy
The Services are not directed to anyone under 18, and we do not knowingly collect personal information from children.
16. International Users
The Services are operated from the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the United States.
17. Links to Other Websites
The Services may contain links to third-party websites or services that we do not control. We encourage you to review the privacy policies of those websites.
18. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify users through the website, email, or in-product notice.
19. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or how we handle your information, contact us:
